In the profile, you can manage your account, make deposits and withdrawals, change leverage, restore forgotten profile password and change Actually PIN.

1. Log in to your account.
2. If you're in the ActuallyTrader, press your account photo in the left corner. If you're in the profile, press the gear icon under your photo.
3. Select Сhange passwords.
4. Select the password type and change it to the new one.
5. Confirm the changes via email sent to the address you use for logging in.

1. Visit our password restore page or press Forgot password on the login page.
2. Enter your registration email and click Restore password. We will send a restoration link to your email.
3. Follow the link in the letter, enter a new password twice and click Submit.
4. Use your email and new password to log in.

1. Log in to your account.
2. If you're in the ActuallyTrader, press your account photo in the left corner. If you're in the profile, press the gear icon under your photo.
3. Select Restore passwords.
4. Choose Actually PIN as a type of password and press Submit.
5. You will receive Actually PIN recovery email at the address you use for logging in. Follow the instructions to complete the restore.

1. Log in to your account.
2. If you're in the ActuallyTrader, press your account photo in the left corner. If you're in the profile, press the gear icon under your photo.
3. Select My Info.
4. Press the pen icon near your email and type a new address.
5. We will send a confirmation link to your old and new email addresses. Use them both to verify the changes.

1. Log in to your account and go to your profile.
2. Choose the Dashboard in the menu.
3. Find your current leverage at the bottom of the section Trading Account and press it.
4. Choose the desirable leverage from the drop-down list and press Change. You will receive an email notification about the changed leverage.
5. Restart ActuallyTrader platform to use the new leverage.

You may change the leverage even with open positions. The changes will only affect the new orders. Select the account leverage carefully. A higher leverage may result in losses equal to your deposited capital.

The minimum trading leverage limit is 1:1. The maximum leverage you can apply is:
• 30:1 for major currency pairs;
• 20:1 for non-major currency pairs, gold, and major equity indices;
• 2:1 for all cryptocurrencies;
• 10:1 for commodities other than gold and non-major equity indices.

To close your account, fill in the Trading Account Closure Form, sign it and forward it to [email protected]

At Actually, you cannot create several profiles with multiple email addresses. For that reason, we have designed the profile in such a way that you can store all the trading information in one place.

Use this page to make a deposit or follow these steps:
1. Log in to your account and press Deposit on the side menu of ActuallyTrader platform or your profile.
2. Select the preferable deposit method and ensure you've selected a real account.
3. Enter the amount you want to deposit and press Continue. You can only deposit up to 2,000 EUR until you verify your profile.
4. Our Financial Department will process the request. The waiting time depends on the deposit method.

Any verified client can withdraw their funds. If you don't have such an option, ensure that you've completed verification fully and received approval for your documents. Also, note that your free margin must exceed the withdrawal amount. Otherwise, our Financial Department will not be able to process your request.

Use this page to make a withdrawal or follow these steps:
1. Log in to your account and press Withdrawal on the side menu of ActuallyTrader platform or your profile.
2. Select the payment option.
3. Enter the required details, the amount you'd like to withdraw, payment credentials, and Actually PIN. Then press Request.
4. You will receive a pending status for your withdrawal. As soon as the Financial Department processes it, we will notify you via email.

Actually PIN is a code that you need for withdrawal confirmation. You can find it in the email that you receive after the registration.

Visa, Mastercard, and Skrill transfers are processed momentarily. If you made a deposit or withdrawal using your bank account, the transfer might take 3–7 business days.

You can deposit via Visa, Mastercard, local banks, or Skrill. The last option is available only for users who completed the verification. To view the list of depositing options, visit our Payment options page.

Actually currently accepts deposits and withdrawals only in EUR.

Actually does not charge any fees. Moreover, we also cover the deposit and withdrawal fees applied by third parties.

The minimum deposit is 50 EUR. The minimum withdrawal amount is 50 EUR for bank transfers and 5 EUR for Skrill. There is no minimum amount for withdrawal on Visa and Mastercard.

You cannot withdraw without verification and the maximum deposit will be 2,000 EUR. If your profile is verified, you can deposit and withdraw unlimited amounts.

Actually doesn't limit the number of deposits and withdrawal requests per day. However, we advise you to deposit and withdraw all the necessary funds in one request to avoid additional delays in processing.

You can submit a withdrawal request anytime, even if you have open orders or positions. You must have sufficient funds, and the free margin has to exceed the amount you requested. Otherwise, our Financial Department will reject the request.

You can cancel withdrawal or deposit requests in your profile. Select Operation history on the side menu. Then open Withdrawal history or Deposit history, choose the request and press the trash bin near it to cancel.

Please get in touch with Client Support at [email protected] or via the chatbot. We will help you as soon as possible.

You can find all previous deposits in your profile. Select Operation history on the side menu and then open the needed history. Deposit/Withdrawal history is available only for real accounts.

Following the CySEC regulatory framework, we use separate accounts. This keeps your funds secured and segregated from Actually's assets.

The market is open 24/7 for cryptocurrency trading. For all other instruments, we open at 12:05 a.m. on Monday and close at 11:59 p.m. on Friday server time (EET/EST).

Our servers are located in the United Kingdom and Belgium. This allows us to process your orders momentarily.

We offer floating spreads that vary depending on the market situation. The main advantage of floating spread over the fixed one is that it is often lower than average.

Our goal is to provide transparent quotes and the tightest spreads without charging additional commissions. We pass on the best Bid/Ask price that we receive from our liquidity provider. Our spreads accurately reflect what is available in the market.

Our liquidity providers are LMAX Global, Swissquote, and Saxo Bank.

Floating spread varies throughout the day depending on the trading session, liquidity, and volatility. It tends to be less tight at the market opening on Monday when high-impact news is released and at other times of high volatility. You can check minimum, typical, and current spreads for all trading instruments on our Trading Conditions page.

It depends on the financial instrument, volume, and account leverage. You can calculate the margin for your order with our Trading calculator.

You can open a hedge (locked or opposite) position without additional margin. However, you cannot open a hedge order if your free margin is negative.

We don't charge commissions for depositing, withdrawing, or opening orders. We only have overnight fees, also called overnight swaps. This fee is charged if you leave the order open after 12 a.m. server time (EET/EST). You can learn its size on the Spreads and Conditions page.

We do not have requotes.

Slippage is a slight execution price movement that may occur due to the lack of liquidity behind the requested price or when other traders' orders have taken it. It can also happen due to market gaps.

You should factor slippage in as one of the risks when trading with a CFD broker. We cannot guarantee that your order will be executed at the requested price. However, we set up our system to fill orders at the next best available price whenever slippage occurs. Be aware that slippage can be positive and negative, and we cannot influence this.

We cannot guarantee to fulfil the requested rate. After being triggered, a pending order becomes a market one, and we fill it at the best available price. This price primarily depends on the market conditions, available liquidity, trading patterns, and volume.

At Actually, we guarantee that as a retail client you cannot lose more than the funds you have deposited into your account. Our protection system won't ever let you go below what you deposited.

With market execution, we cannot guarantee fulfilling all your positions at the requested rate. It may depend on the financial instrument, volume, and account leverage.

In case you have any doubts, or if you would like an individual review of your orders, we suggest writing a detailed request to our Client Support at [email protected]

You are welcome to use scalping, hedging, news trading, martingale, and other strategies as long as your orders are placed in accordance with our Client Agreement. The only type of trading that we don't allow is arbitrage.

A price gap means that the current Bid price is higher than the Ask price of the previous quote or the current Ask price is lower than the Bid of the previous quote. You may not always be able to see a price gap on the chart since it can be enclosed in a candlestick. As the definition implies, in some cases, you would need to observe the Ask price, while the chart shows the Bid price only.

We apply the following rules to pending orders' execution during a price gap:
•If your stop loss is within the price gap, the order will be closed at the first price after the gap.
•If the pending order price and take-profit level are within the price gap, the order will be cancelled.
•If the take-profit order price is within the price gap, the order will be executed by its price.
•Buy Stop and Sell Stop pending orders will be executed at the first price after the price gap. Buy Limit and Sell Limit pending orders will be executed at the order's price. For example, the Bid is listed as 1.09004, and the Ask is 1.0900. In the next tick, Bid is 1.09012, and Ask is 1.0902.
•If your Sell order has stop-loss level at 1.09005, the order will be closed at 1.0902;
•If your take-profit level is 1.09005, the order will be closed at 1.0900.
•If your Buy Stop order price is 1.09002 with Take Profit at 1.09022, the order will be cancelled.
•If your Buy Stop price is 1.09005, the order will be opened at 1.0902.
•If your Buy Limit price is 1.09005, the order will be opened at 1.0900.

If you hold your position open after 12 a.m. server time (EET/EEST), you will be charged an overnight fee (i.e., swap). Visit the Spreads and Conditions page to view the overnight fee amounts table.

We offer real and demo accounts. You will get both of them right after registration.

Currently, we offer accounts only in euros.

Demo accounts emulate real market conditions and prices but don't involve any real funds. You can use them to practice your trading skills, get familiar with the platform's features, and test your trading strategy in a risk-free environment. To learn more, visit the Demo accounts page.

You can have only one demo and one real account at Actually. We will open them for you automatically right after registration.

1. Go to your profile.
2. Open Dashboard and switch to the demo account using the drop-down list.
3. Press Top up, enter the desirable amount of funds, and press Proceed.

Yes, we deactivate demo accounts after 28 days of inactivity. You cannot deactivate your account on your own.

The Performance section of an instrument shows how its price has changed over different time periods. Performance can be found in the trading instrument’s Overview.

You can find Performance timeframes for one week (1W), one month (1M), three months (3M), six months (6M), year-to-date (YTD), and one year (1Y).

The Performance value represents the percentage change in price from a past reference point (anchor bar) to the current price. This is determined using the formula:
Performance = (current price − past price) / past price × 100%

Where:

• current price is the current or the last available (if the market is closed) bid price
• past price is the close of the bar preceding the anchor bar.

For example, if the current EURUSD bid price is 1.03844 and the closing bid price a week ago is 1.03190. The 1W performance will be calculated like this:

1W performance = (1.03844 − 1.03190) / 1.03190 × 100% = 0.63%

Performance results of >0.00% are green.
Performance results of <0.00% are red.
Performance results of exactly 0.00 are grey. However, a tile may still be green or red but show 0.00% due to rounding rules (for example, if the precise result is –0.003%, the performance will be rounded to 0.00% and the tile will be red).

1W (1-week performance) compares the current price to the price 7 days ago.
1M (1-month performance) compares the current price to the price one calendar month ago (regardless of the number of days in the month).
3M (3-month performance) compares the current price to the price three calendar months ago (for example, from 13 November 2024 if today is 13 February 2025.
6M (6-month performance) looks back six months from today’s date.
YTD (year-to-date performance) 1 January of the current year is used as the anchor.
1Y (1-year performance) compares the current price to the price one calendar year ago.

In the web version of the ActuallyTrader trading platform, the schedule is shown in UTC.
In the ActuallyTrader trading platform’s versions for our Android and iOS apps, the schedule is shown in the user’s device time zone.